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Ruby
How Kellam Mechanical Increased Their Closing Rate by 75%
By Ruby After integrating Ruby’s live chat service into their business, Kellam Mechanical saw a major increase in business growth. Kellam Mechanical, a mechanical company that offers residential electrical, HVAC, and plumbing services, was established over 25 years ago by Sarah Kellam and her husband. Over the course of a few decades, ...
Why Successful Business Owners Don’t Do Everything by Themselves
By Cass Jacoby. It’s time to take off one of your many hats as a contractor and outsource the small stuff to the professionals. Heidi J. Ellsworth visits with partner development manager for Ruby, Steffney Jones, in a Roofing Road Trips episode. The two have a conversation about how outsourcing ...
How to Leverage Web Traffic Data Effectively
By Gabe Freis, content writer at Ruby. Follow this guide to learn how to discover actionable insights that will help you drive your digital marketing decisions. Does the prospect of analyzing your website traffic get you down? You’re not alone. Hunching over a spreadsheet of your company’s interactions with customers across ...
5 Jobs Your Roofing Business Should Outsource
By Evelyn Witterholt Outsourcing marketing, accounting or receptionist positions can save your roofing company time and money. Having a well-rounded staff of full-time employees for every position can be nice, but it can be pricey for smaller businesses as well as time-consuming when searching for the right job candidate. One thing you ...
How to Get More Hours in Your Day
By Cass Jacoby, RCS Reporter. Outsourcing reception gives you more time and freedom to focus on growing your business. In a Roofing Road Trips episode, Heidi J. Ellsworth visits with Steffney Jones, partner development manager for Ruby for a conversation about how outsourcing certain aspects of your business can help ...
You Had me at Hello: How Virtual Receptionists Convert Callers into Customers
By Cass Jacoby. Learn how the human touch that comes with a virtual receptionist can mean a world of difference to your business. In this new digital landscape, there are more ways for customers to reach out and communicate with your business than ever before. So it might ...
Steffney Jones - Retooling Your Revenue: The Power of Customer Communication for Service Businesses - PODCAST TRANSCRIPTION
Editor's note: The following is the transcript of an live interview with Steffney Jones of Ruby. You can read the interview below or listen to the podcast. Speaker 1: Welcome to Roofing Road Trips with Heidi. Explore the roofing industry through the eyes of a long-term professional within the trade. Listen ...
3 Ways Roofing Contractors Can Generate More Leads for Their Business
By Matt Lurie, Senior Content Strategist at Ruby. Uncover some of the key components of successful lead generation and grow your business. For roofers, lead generation seems like it should be simple. People need your services, so they find you or you find them, and boom — new leads…who hopefully become ...
8 Ways Contractors Can Make Every Phone Call Count
This article is brought to you by Ruby. Every phone call is an opportunity to win new business. Follow these tips for phone etiquette and start impressing your potential new customers. In today’s digital landscape, there are a variety of ways that customers can reach your business – including email, ...
Ruby Earns Three 2022 Stevie Awards for Sales and Customer Service
These wins highlight Ruby's exemplary customer service and category leadership. Ruby, the premier provider of virtual receptionist and chat services for more than 14,000 U.S. businesses, celebrates three Stevie Awards wins for Sales & Customer Service, including two Golds, in the awards' 16th annual celebration. The Stevie Awards for Sales & Customer ...
