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RCS Influencers

RCSI November 2025 Randy Chaffee

Planning your succession plan early

RCS Influencer Randy Chaffee says business owners should create a succession plan three to five years in advance. Editor's note: The following is the transcript of a live interview with Randy Chaffee of Source One Marketing. You can read the interview below, listen to the podcast or watch the recording. Alex Tolle: ...


RCSI October 2025 Wendy Marvin

Why being the best beats being the biggest

RCS Influencer Wendy Marvin says winning is achieved by those competing with quality, relationships and genuine care. Let's talk about the elephant in the room. If you're an independent contractor, you've probably watched competitors get bought up by private equity firms. One month they're the family business down the street, the ...


Melissa Chapman - Blending old-school discipline with the right modern systems

Blending old-school discipline with the right modern systems

RCS Influencer Melissa Chapman says contractors who succeed long-term ignore the noise, focus on what their business truly needs and choose technology with intentionality. Contractors don’t need more technology thrown at them — they need the right systems, implemented with intention, so the business runs smoother from the first call to ...


Ashley and Seth Pietsch - Balancing tradition and technology

Tradition and technology: How roofing contractors can win for the long haul

RCS Influencers Ashely and Seth Pietsch say you don’t have to choose between “old school” and “new school” methods. Roofing has always been a craft built on skill, trust and good old-fashioned hard work. Long before drones buzzed overhead or apps tracked every project detail, contractors earned success the classic ...


John Kenney - Balancing tradition and technology in roofing

Balancing tradition and technology in roofing

RCS Influencer John Kenney says the future of roofing isn’t about replacing tradition; it’s about building on it. Roofing has always been about hard work, craftsmanship and relationships. Those principles built this industry and still hold it together today. What’s changing fast is how we manage the business side of things. ...


Erica Reed - The heart of a successful business

The heart of a successful business

RCS Influencer Erica Reed says the key to success is using technology to eliminate inefficiencies while preserving personal customer service. Contractors can achieve long-term success by blending traditional business practices with modern technology in a way that strengthens but not replaces the core values of the industry. Craftsmanship, quality control, trust, ...


When is the right time to start a succession plan for a roofing business

When is the right time to start a succession plan for a roofing business?

RCS Influencer Rich Carroll says early succession planning is one of the smartest moves you can make. Whether you own a commercial or residential roofing business, early succession planning is one of the smartest moves you can make, and it's never too early to start. The companies that plan ahead protect ...


An important endorsement to watch out for in your general liability policy

An important endorsement to watch out for in your general liability policy: The Roofing Operations Endorsement

RCS Influencer Ashley Pietsch says a few minutes of preparation now can prevent major financial headaches later. If you’re a roofing contractor, you know that insurance is meant to protect you when things go wrong — but not every policy provides coverage the same way. One critical detail to review in ...


Two hands shaking, in the bottom right Tammy Hall’s headshot

Navigating consolidation: A strategic imperative for independent commercial roofing contractors

RCS Influencer Tammy Hall says independent commercial roofing firms should emphasize niche expertise, measurable results and partnership-driven service. In today’s environment of accelerated mergers and acquisitions, the commercial roofing industry is undergoing significant transformation. As national platforms gain scale and exert greater influence over pricing and procurement, independent contractors are compelled ...


RCSI October Erica Reed

Thriving in an evolving market

RCS Influencer Erica Reed says specialization, strong client relationships and financial discipline are essential to thriving in a competitive market. In markets experiencing significant mergers and acquisitions, contractors must be strategic to remain competitive and differentiate themselves. One of the most effective approaches is to specialize in niche markets or services ...


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