English
English
Español
Français

Sign Up for Our E-News!

Join over 18,000 other roofers who get the Week in Roofing for a recap of this week's best industry posts!

Sign Up
Viking Products Group - Sidebar Ad
Owens Corning - Sidebar Ad - Finding Business Resources Year Round eBook
Labor Central - Sidebar Ad
NRCA - Sidebar - Roofing Day 2023
Franklin International - Sidebar Ad - eBook
Wil-Mar - Sidebar Ad - Pipe Collar
RoofersCoffeeShop - Where The Industry Meets!
Coffee Conversations!
English
English
Español
Français

Understanding All Elements of Your Company's Culture

Marty Stout November influencer
November 18, 2022 at 11:30 a.m.

RCS Influencer Marty Stout says that if you don't hire people that fit into your company's culture, it'll be harder to retain the people you have.

Every time I write one of these I look at the subject and ask myself, what does that really mean? This time I ask myself what really is “company culture?” A quick check on the internet gives me three options for what culture means. One is the arts, i.e. “pop culture,” another is “the cultivation of bacteria” and the third is “the customs, arts, social institutions and achievements of a particular nation, people or other social group, i.e. ‘Caribbean culture.’” Some would say (not any of you) roofing is like the growth of bacteria, but that is a post for another day. I will ignore “pop culture” altogether.

I am going to apply “the customs, arts, social institutions and achievements of a particular nation, people or other social group” to company culture. So the customs, arts, social institutions and achievements of each company are different and unique.

Let’s start with customs. When you dig deep into your company and its customs you start to see how the people make things happen in an unspoken tone. This is something that happens over a period of time and really develops on its own. Do people enjoy sports do they talk about the game, do they show up on Friday with their favorite NFL jersey on? Do crews like to be competitive with each other? Is the last truck back to the shop in the afternoon going to have to buy?

Arts. This can be defined as “way of doing.” How does your company do things? How does it do roofing? Every company does things a little differently. Focus on the art of you company and improve it where it needs improving and embrace it where you are happy with it.

Social institutions. This can be defined as “a system of norms to achieve some goal or activity that people feel is important, or more formally an organized cluster of folkways and mores centered around a major human activity. In most of our cases the goal is roofing. But think about the institutions or norms that organize us to do the work that our companies do and think about how each of our companies are a little different, some a lot different.

Achievements. The process or fact of achieving something, i.e. what drives your company. All companies, no matter how altruistic some might want to seem, profit is the goal. We can want for people to be happy and fulfilled, we can want to be known for giving back, but without profit happiness is tough and there is nothing to give back. That said, we can differ as to how we see the road to this achievement. Profit at all costs is not good for some and no one wants to lose money just to lose money.

So now the question that we started with: “How important is culture in recruitment and retainment?” The answer? It is everything. If you don’t hire people that fit your company culture you won’t retain the people you have. Little things matter in this here’s a little example, you have a custom that as your crews leave the yard or shop in the morning they stop at the donut shop and get a cup of coffee and visit for a minute each other and other trades people that are local to you. You think it’s good a good custom. However you hire a crew leader with lots of experience and great skills and he says "No way! Get your coffee on your own time before you show up to work.” The apple cart is upset and will need to make an adjustment.

Here's another one, you and your team pride yourselves in giving back 5% of the profit on ever job to a local charity. You are confident that doing this has paid you back many times over. You hire a new CFO and they don’t see the return and start to talk down the program and say that money should go to the employees instead.

Find your company culture and live by it. Hire by it. And you will retain good employees because you did.

Marty Stout is the president of Go Roof Tune Up IncSee his full bio here.



Recommended For You


Comments

There are currently no comments here.

Leave a Reply

Commenting is only accessible to RCS users.

Have an account? Login to leave a comment!


Sign In
NRCA - Banner - Roofing Day 2023
English
English
Español
Français

Sign Up for Our E-News!

Join over 18,000 other roofers who get the Week in Roofing for a recap of this week's best industry posts!

Sign Up
Wil-Mar - Sidebar Ad - Pipe Collar
Roofle - Sidebar Ad - RoofQuote Pro
Sika - Sidebar Ad - RoofCoat Brochure
Equipter - Sidebar Ad - Drive. Lift. Dump. Repeat.
Estimating Edge - Sidebar Ad - Industry Collaboration Means Contractor Success (Podcast With Duro-Last)
Quarrix - Sidebar Ad - Composite Roofing