RCSI - Client Bad for Business
Staying True to Your Company’s Core Values
RCS Influencer Mandy McIntyre says understanding who your demographic is can prevent potential problem clients. Editor’s note: The following consists of a conversation between RCS Multimedia Manager Megan Ellsworth, and 1st Choice Roofing’s Operation Officer Mandy McIntyre. You can listen to the podcast or read the transcript below. Megan Ellsworth: Hello. ...
Empower Your Sales Team to Say “No” to Problem Clients
RCS Influencer Anna Anderson says that pressuring your sales team to keep working with bad clients can present more problems in the future. Editor’s note: The following consists of a conversation between RCS Multi-media Manager Megan Ellsworth, and Art Unlimited CEO Anna Anderson. You can listen to the podcast or ...
Customer and Company Relationships Should be Mutual
RCS Influencers Ashley and Seth Pietsch say that a foundation of trust and respect has to be there with the customer. The old adage goes: “The customer is always right” – but are they? We would argue that instead, a customer is always entitled to their opinion, but they are ...
How to Prevent Problems With Clients Before They Arise
RCS Influencers from SA Roofing say that asking potential leads the right questions from the start can prevent future conflict. This is a hard topic for people as no one wants to lose clients. When a lot of us entered the workforce, all we heard was, “The client is always ...
Sometimes You Have to Say No
RCS Influencer Wendy Marvin says focusing your energy on your best customers is a win for your business, your employees and the customer. One of the biggest mistakes we see new contractors make is trying to be everything to everyone. They want to keep ALL the customers and to ...
Understand the Client’s Perspective Before Cutting Ties With Them
RCS Influencer Danny Kerr says setting expectations with a bad client can possibly save your project. Editor’s note: The following consists of a conversation between RCS Multi-media Manager, Megan Ellsworth, and Breakthrough Academy’s Director of Assessment Danny Kerr. You can listen to the podcast or read the transcript below. Megan ...
