Is AI coming for our jobs?

By Emma Peterson. 

Denver Riggleman shares his thoughts on how AI will impact jobs and the larger workforce. 

As AI and automation increasingly become present in our daily lives, a common concern is that these technologies will take jobs away from people. This type of concern is not new. Every time a new technology is introduced, people naturally have hesitation and fear how things will change. And it does change things; think about the now-obsolete jobs like switchboard operators and projectionists. But it’s also important to remember that the technology that took over for those roles also made new opportunities. 

To look at how AI might change our workplace, both in creating jobs and taking over certain roles, Heidi J. Ellsworth spoke with Denver Riggleman, the co-founder and CEO of Hootl, for an episode of Contractor Outlook all about AI.  

The honest truth is that AI might take away some jobs, just like how technological advancements over the years have changed the roles necessary for operation. Denver shared, “I'm going to be very blunt, AI will take jobs that automation can automate. Take call centers, for example. I would say in the next 15 to 20 years, they will be all AI regardless.” But at the same time, automation is also a powerful tool for enabling businesses to grow and hire more employees in other sectors. Denver explained:  

Say you ‘lose’ 10 jobs at the admin processing level because AI is automating the mundane tasks. You now have the payroll space to hire people or have the people that were working those jobs change focus to working on higher-skill level tasks. And then with more people working on those higher-level tasks, you’re able to expand your gross revenue with a higher margin. 

In other words, AI might take over certain roles. By taking those mundane and tedious tasks off of people’s plates, however, it allows them to work on high-level tasks that not only are more engaging for them but also can help your company grow. And company growth often goes hand-in-hand with hiring new employees.  

Listen to the whole episode or Watch the recording to hear more insights into the role of AI in our workforce.