Hit an A/C line, what do you think?

Hit the a/c line. A/C company came and fixed it for $640. Homeowner did the research online and said other roofers said to pay it to make a happy customer. Also my contract doesn't specifically say that I won't pay for that, although it will now! So I tell her that I'll pay it!

A few days later I'm talking to her and find out she has an insurance claim on the house from 1.5 years ago. I ask if I can try to get it out of insurance. She says no at first, then calls them, then says no again because they said no. I asked to let me talk to them directly. She said no.

What do you think? This happened to me one other time about four years ago and the homeowners insurance added it to their existing claim! I hate to badger this lady but $640 isn't chump change!

wywoody Said: For comparison of the repair costs, I think of two things I recently had done. I had a drywall company do a small ceiling patch for $280. It took them less than an hours time, but that was over three visits to the site, I considered it to be reasonable.

I also had a plumbing company replace two leaking outside faucets and it came to $620. That seemed a little high, but when I compared it to what I would have charged for two men working 3 and a half hours with a minimal amount in materials, it was only slightly higher than I would have charged.

For surprise things like this, you have to weigh it against the annual gross vs. just viewing it as a loss on one project.

My thinking is very similar Wy.. When a charge is a little high. I think about what I charge to do a repair it emotionally easies the pain. It starts me to thinking about my customers and how they feel when I complete the repair and hand them my invoice. A lot of levels to think about. The customer is the number one concern. What is there comfort level and how does it affect them. They were whole until the nail hit the line. How long had the line been there, when was the A/C unit installed? Is this the first reroof on the house, how long were the roofing nails used to install your roof? The price does seem a little high when considered by itself. With customer satisfaction the #1 concern a referral is the goal.

B) :) :) B) Deep Down In Florida Where The Sun Shines Damn Near Every Day

Maybe you could find out who "HID" the AC Line and go after them.

Many years ago, when I was doing roof replacements, we were nailing on the backside of the house when all of us started smelling natural gas.

YEP, They had run a friggin GAS line up against the underside of the decking.

My entire crew, everyone in the house and everyone in every neighboring house had to evacuate immediately until it was fixed and the fumes disbursed.

I can't remember the exact amount the gas company charged to fix it but I did foot the bill even though I felt that I was not responsible.

And do you think that will raise her premium? edit: Asked my insurance lady and she said it wouldn't.

Grrrrrr this is working me up. That jabrone shouldn't have run the a/c line up against the decking.