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The New Normal of Quoting and Scheduling

Certainteed Quoting and Scheduling
June 20, 2020

By Justin Finneran, CertainTeed.

Keep construction projects moving forward during the pandemic with these tactics.

Many industries have suffered from immense job insecurity due to the COVID-19 pandemic, including construction. In some areas of the country, construction is considered an essential service and projects have continued. However, that isn’t the case everywhere.  Many projects have been forced to come to a standstill and workers have been required to stay home. 

With additional variables in working conditions (e.g., social distancing on worksites) and the disruption of supply chains, it has been, and continues to be, difficult for employers to know how to schedule projects and quote materials. This is especially true as more states continue to reopen and construction companies are facing the “new normal.”

If you’re a contractor who has been working or just got back to work, there are a few tactics you can employ to keep moving forward during this pandemic.

Schedule for Safety

Depending on what state you live and work in, your area of construction may not be considered essential. Therefore, when it comes to scheduling projects, check your state’s guidelines and enactments to determine if you need to alter timelines or postpone projects.

If your business is able to continue working, it’s important to follow social distancing guidelines such as maintaining six feet of distance between all employees and wearing proper protective gear. Though it’s challenging for a jobsite to maintain these standards when scheduling employees, there are a few policies that can help keep you and your team safe. These include, but are not limited to:

  • Staggering lunches and breaks.

  • Moving professional personnel to remote service.

  • Using Facetime, Google Duo, or similar free messaging apps to communicate when visuals are necessary

  • Taking advantage of any project management software that may help you maintain productivity from a distance.

If it is impossible to avoid others at all times while on the job, be sure to track activities that involve unavoidable contact as well as the individuals involved. Schedule those same groups together to minimize the risk of spreading the virus. One or more of these groups can work on offsite projects to keep production moving onsite.

Quote for Efficiency

The COVID-19 pandemic not only impacts worker safety, but the ability to obtain certain basic items to get jobs done. Masks and respirators for building and construction are in short supply. Fasteners and other construction items typically sourced from China are limited, experiencing shipping delays, or subject to price gouging. In this environment, it’s best to get in and out of jobs as quickly as you can.

Make sure you are as detailed and accurate as possible in the take-off process, but you may want to avoid quotes with extended project timelines where your costs may vary. You can also build in ‘escalators’ that allow you to modify pricing in case of product shortages. It’s important to also factor in ways to protect yourself from contracted jobs if your company suffers a labor shortage due to illness or work stoppages, such as flexible timelines or force majeure clauses.

In volatile times, relying on unit cost estimating guides to quote jobs can be a recipe for disaster. While unit cost estimating is often faster for ballpark estimates, it is not always accurate and may be a poor choice due to current pricing variables.

Working on quotes directly with your supplier, distributor, or manufacturer that you buy from is one way to mitigate risk. They can often help you anticipate where shortages or cost increases might occur and give you guidance on how to quote. They may also be willing to lock in quoted pricing for short periods of time to give you the confidence you need to quote a job.

Know Your Options

While the industry has yet to see a significant rise in building costs due to the pandemic, COVID-19 could affect the price of labor and materials. Principia, a provider of business insights to the building materials and business construction industry, recently reported that excluding personal protective equipment (PPE) and certain items from China (e.g. fasteners), most distributors are not experiencing extreme material shortages.

If you need to make new cost estimates during the crisis, it’s best to turn to trusted resources that provide the latest assessments. For example, turn to regional economic reports published by local government and industry economists such as the Associated General Contractors of America (AGC). The Engineering News Record (ENR) Construction Cost Index and the Building Cost Index are exceptional and longstanding resources with information on the costs going into your projects.

If major costs are due to incur and you are unable to pay, builder’s risk insurance can protect you from losing money during unusual circumstances. Look for escalation clauses, which specify who in the contract will bear the burden of increased costs in a contract between a client, subcontractor, or both. These allow for an automatic increase in coverage limits should the final contract value exceed a stated percentage versus the original amount (typically 5 or 10 percent). However, as your insurance provider continues to update you on foreseeable costs, the coverage limit may adjust.


While resolving scheduling issues and reworking timelines, the most important aspects of a smooth transition are empathy, communication and flexibility. Many workers are concerned with the risks of spreading or contracting the virus if they work, but can’t afford not to work. 

Reach out to any individuals you are unable to employ and communicate the relief and benefit options available to them through various federal, state, and local relief efforts. Many unions, for example, are extending benefits to those unable to work due to COVID-19. The International Union of Painters and Allied Trades (IUPAT) temporarily altered the eligibility terms of its program for participants facing job loss.

For workers you can schedule, it’s important to be flexible. With schools out, many people are figuring out how to manage childcare in addition to other duties. Being willing to work and advocate for your employees will encourage them to work for you through this difficult time and beyond.

Learn more about CertainTeed in their RCS Directory.

Original article source: CertainTeed

About CertainTeed

Through the responsible development of innovative and sustainable building products, CertainTeed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110 years. Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name CertainTeed. Today, CertainTeed is a leading North American brand of exterior and interior building products, including roofing, siding, solar, fence, decking, railing, trim, insulation, drywall and ceilings.

A subsidiary of Saint-Gobain, one of the world’s largest and oldest building products companies, CertainTeed has more than 6,900 employees and more than 60 manufacturing facilities throughout the United States and Canada. The group had total sales of approximately $3.9 billion in 2018.


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