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Technical Services Coordinator, Single-Ply Systems

No Region remote role, USA Posted 2 years, 1 month ago
IKO- OLD DO NOT USE
IKO Residential Website

The Technical Services Coordinator, Single Ply Systems supports the technical, field services, and warranty programs of IKO InnoviTM Single Ply Systems.

Essential Job Functions:

  • Review and respond to Warranty Applications within 2 business days of receipt.
  • Review requested technical deviations from customers for approval/rejection, and document all decisions.
  • Respond to technical, installation, and warranty questions, via email, text, and phone, from customers and teammates.
  • Support the Single Ply Product Manager in reviewing technical documents, detail drawings, and assisting with development of new technical and warranty tools.
  • Support Field Services Technicians by consulting on technical issues encountered in the field, and supporting the documentation of field inspections for warranty claims.
  • Support QA & Warranty Services by documenting and communicating product quality issues from the field.
  • Support Warranty Services in documenting and communicating U.S. warranty and warranty claims information per occurrence.
  • Support Codes & Compliance by communicating information regarding single ply technical and installation information.
  • Maintain roofing and company knowledge through training on relevant products and processes.
  • Perform special assignments upon request.

To reply to this listing, contact by clicking "Request More Information" and filling out the form below.


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