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Technical Services Coordinator, Single-Ply Systems
IKO Residential
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The Technical Services Coordinator, Single Ply Systems supports the technical, field services, and warranty programs of IKO InnoviTM Single Ply Systems.
Essential Job Functions:
- Review and respond to Warranty Applications within 2 business days of receipt.
- Review requested technical deviations from customers for approval/rejection, and document all decisions.
- Respond to technical, installation, and warranty questions, via email, text, and phone, from customers and teammates.
- Support the Single Ply Product Manager in reviewing technical documents, detail drawings, and assisting with development of new technical and warranty tools.
- Support Field Services Technicians by consulting on technical issues encountered in the field, and supporting the documentation of field inspections for warranty claims.
- Support QA & Warranty Services by documenting and communicating product quality issues from the field.
- Support Warranty Services in documenting and communicating U.S. warranty and warranty claims information per occurrence.
- Support Codes & Compliance by communicating information regarding single ply technical and installation information.
- Maintain roofing and company knowledge through training on relevant products and processes.
- Perform special assignments upon request.
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