Welcome to our first Coffee & Conversation!
Brought to you by Service First Solutions is dedicated to cultivating and optimizing roofing service departments to enhance productivity, increase revenue and decrease stress.
Founded by Tracey Donels, a seasoned 15-year roofing industry operations leader with proven experience to transform service departments. His leadership and oversight grew a $800,000/year service business into a $8.5 Million/year service machine excelling in efficiency and profitability.
Let Service First Solutions take your organization to the next level by focusing on customer-centric processes, extensive training for employees and tanking an entrepreneurial approach to the roofing service industry.
Tracey was previously the Vice President of Services at KPost Company in Dallas, TX. He has also served as a Board of Director and Committee Chair for the Midwest Roofing Contractors Association. He has spoken at numerous events including Best of Success, MRCA Expo and the International Roofing Expo. Tracey is a graduate of the University of Iowa and of NRCA's Future Executive Institute Class 5.
This session Tracey will review the basics of starting and growing a service department by reviewing "What would Chic-Fil-A do - Putting customer service back into the Service Department"