The power of proactive planning

RCS Influencer Jay Wade says that having the right people, systems and processes in place before disaster strikes is key.

The key is proactive planning. Having the right people, systems and processes in place before disaster strikes. Many contractors operate reactively, which can lead to delays and lost opportunities. 

1 - Streamlined communication and intake process

Ensure a dedicated admin or team member is answering calls, collecting critical details about the damage, setting clear expectations for response times, creating work orders and updating customers throughout the process. 

2 - Managing invoice backlog 

Ideally, invoices should be sent the next day. However, anything beyond a week can create cash flow issues. Delayed payments can lead to financial strain and the company risks doing work without getting paid on time. 

3 - Workforce readiness 

Have enough crews available to handle increased demand. If necessary, pull service or production teams to assist with disaster response. Pull service or production teams to assist with disaster response. If your company can not handle the workload, customers will turn to a competitor who can. 

About Jay Wade

Jay Wade brings a wealth of experience in areas like strategic planning, leadership development and project management. With a strong background in customer service, data reporting and information management, Jay excels at driving growth and enhancing operational efficiency for businesses.

With a natural aptitude for leadership, Jay is committed to fostering environments where both businesses and employees thrive. Whether through training initiatives or one-on-one coaching, she is dedicated to creating impactful solutions that drive long-term success.