By Karen L. Edwards, RCS Editor.
Wes Strahan, Lead Roof Adviser at Georgetown, Texas-based Texas Traditions Roofing, was headed out to answer a call from a homeowner who had suffered wind damage to her roof and was experiencing problems. He arrived at the property along with Andrew Aerl to assess the damage.
Shortly after they arrived, the homeowner, Lynda, pulled up. She was dressed in scrubs and had hurried home during her lunch break from her job as a nurse. In chatting with Wes and Andrew they learned that Lynda’s husband has been away from home in the military for five years. She explained that she has had multiple major issues with the home that she has had to deal with on her own, referring to it as the house of horrors. The last thing she wanted to deal with was a leaky roof.
Wes and Andrew headed to the roof to assess the damage with Lynda anxious about the results of the investigation. After the inspection, the two climbed down to give the report. Fortunately, it wasn’t as severe as Lynda suspected. When she asked how much the repair was going to cost Wes answered, “We are covering the cost of the repair because of your service, both your husband’s and you supporting your husband. We take care of our service people.”
After the repair was completed, Lynda sent a letter to Texas Traditions Roofing. In it she explained that she was overwhelmed and anxious about having to deal with the repair but that when she called, a “lovely young woman answered the phone and that she was so kind and calming that it was a huge relief.”
She went on to write, “I cannot tell you how overcome with emotion I was. It was quite profound for me, and I am so grateful for this. I truly am. I have never, ever had something like this happen to me. Ever. It just meant so much. I felt, essentially cared for at a time that was quite challenging for me. This goes far beyond the financial benefit of this, this was just so kind. It gave me a different perspective on the world as it is, in so many ways. Thank you.”
Lynda went on to say that she’s been paying it forward by donating to a local church and covering the cost of someone’s meal behind her at the drive through. She says she will continue to pay it forward in whatever creative ways she can.
According to Wes, it was just what they do. They appreciate their veterans and the service they give to our country. Whenever an opportunity presents itself, they are willing to help.
Do you know of someone in the roofing industry who is doing good deeds in the community? Email us at email@example.com.