20 years of roofing

By Emma Peterson. 

Matrix Roofing and Home’s decades of success are a testament to the importance of community trust. 

In 2007, Matrix Roofing and Home was founded in Vancouver, Washington. Now, on the cusp of their 20-year-anniversary, we got to sit down with their founder and CEO, Wendy Marvin, for an episode of Stories from the Roof sponsored by ABC Supply as she reflects on what has changed in those two decades and how she and her team built lasting success in a competitive industry. 

The conversation kicked off with a discussion of the state of the industry back in 2007. Wendy recalled what pushed her to start the company, “2007 was a great time to get into the industry. There was a lot of energy and business, but what really motivated my partner at the time and I to start Matrix was a really poor contracting experience we’d had. So, since the beginning, the goal for Matrix has been to help customers and give them the experience we didn’t get.”  

Eventually, Wendy’s partner went on to other ventures, and she took over the business. Looking back at that transition, she shared some thoughts:  

One of the beautiful things that happened out of us transitioning and my taking over sole ownership was that I really became focused on community and giving back to the people who kept our phone ringing and trusted us with their homes. We do all kinds of Humane Society and Habitat for Humanity support in our area.  

It is this idea, the importance of the relationships and communities, that Wendy credits to the multi-decade success of Matrix. In her own words, “It’s a beautiful thing to have grown a relationship with our community over the last 20 years. I feel like a lot of people approach jobs as ‘do the roof and get out of the way.’ But I think our job is a lot more than that.” She went on, “I truly believe that our job starts with earning our clients’ and communities’ trust and then the process of roofing is about honoring that trust through quality work and transparent processes.” 

The longevity of Matrix is a testament to how this philosophy has built trust, seeing them through countless hard times and challenges like economic recessions, the COVID-19 pandemic and more. 

Hear more from Wendy by Listening to the whole episode.