RCS Influencers - May 2022
Customer and Company Relationships Should be Mutual
RCS Influencers Ashley and Seth Pietsch say that a foundation of trust and respect has to be there with the customer. The old adage goes: “The customer is always right” – but are they? We would argue that instead, a customer is always entitled to their opinion, but they are ...
Conflict Management Meetings are Good Practice With Toxic Employees
RCS Influencer Danny Kerr says that a misalignment of values is at the root of toxic employees. Editor’s note: The following consists of a conversation between RCS Multi-media Manager, Megan Ellsworth, and Breakthrough Academy Director of Assessment Danny Kerr. You can listen to the podcast or read the transcript below. ...
How to Prevent Problems With Clients Before They Arise
RCS Influencers from SA Roofing say that asking potential leads the right questions from the start can prevent future conflict. This is a hard topic for people as no one wants to lose clients. When a lot of us entered the workforce, all we heard was, “The client is always ...
Sometimes You Have to Say No
RCS Influencer Wendy Marvin says focusing your energy on your best customers is a win for your business, your employees and the customer. One of the biggest mistakes we see new contractors make is trying to be everything to everyone. They want to keep ALL the customers and to ...
Understand the Client’s Perspective Before Cutting Ties With Them
RCS Influencer Danny Kerr says setting expectations with a bad client can possibly save your project. Editor’s note: The following consists of a conversation between RCS Multi-media Manager, Megan Ellsworth, and Breakthrough Academy’s Director of Assessment Danny Kerr. You can listen to the podcast or read the transcript below. Megan ...
A Family Business’s Perspective on Working With Relatives
RCS Influencers from SA Roofing, a family business, each give their own piece of advice on best practices when working with family. We wanted to start with a quick background of our personal experience to give some context of our recommendations for a healthy family business. Chris and Kendall ...
Hire Employees Who Fit Your Company’s Culture
RCS Influencers from SA Roofing says having a thorough hiring process can nip the potential for problem employees in the bud. Our advice is to start with a good interview process. Part of that process should include talking about your core values. Having established core values will help you hold ...
Problems With Toxic Employees Stem From Emotional Intelligence
RCS Influencer John Kiesel says allowing employees to speak openly about their problems can help them if they are being toxic. Editor’s note: The following consists of a conversation between RCS Multi-media Manager Megan Ellsworth, and Division 7 Roofing’s President John Keisel. You can listen to the podcast or read ...
