By Emma Peterson. 

Trent Cotney dives into legal updates for contractors in the latest Cotney Brief.  

As we move further into 2026, it becomes clear that the uncertainty of the past few years is still very much with us. From geopolitics impacting supply chains and international trading to domestic labor challenges and changing regulations, there’s a lot to keep up with. Luckily, Trent Cotney, a lawyer and partner at Adams and Reese, has made it easy to keep up with all the changes through his monthly updates – the Cotney Briefs. Here’s what he shared in the March edition.  

1 – Independent Contractor Test 

At the end of February, the Wage and Hour Division of the U.S. Department of Labor (DOL) proposed the rescinding of the 2024 independent contractor rule and the return to a modified version of the 2021 rule. At its core, this proposal is a move towards returning to a narrower independent contractor test.  

What this means for contractors: If this rule were to pass, it would impact “overtime exposure, minimum wage obligations, recordkeeping and potential litigation risk under the Fair Labor Standards Act.” However, this is still only a proposed change. Until a final rule is adopted, contractors should focus on reviewing their subcontractor relationships, agreements and documentation.   

2 – Supreme Court tariff ruling 

Recently, the Supreme Court looked at the Learning Resources, Inc. v. Trump and the consolidated V.O.S. Selections cases. These cases were challenging the tariffs that the Trump administration imposed under the International Emergency Economic Powers Act (IEEPA). The Supreme Court held that IEEPA does not give the Presidential administration the authority to impose tariffs. Rather, that responsibility and authority belongs to congress under Article I.  

What this means for contractors: This ruling does not eliminate all presidential tariff authority, especially as there are many other trade statutes that may provide pathways to presidentially authorized tariffs, it does place a significant limit on it. For contractors, this is a reminder that “tariff-related cost shocks may depend as much on statutory authority as on politics.” 

3 – Electronic communication and authorization 

In the digital era, it is becoming increasingly rare to get an in-person signature on every document. Instead, contractors often have extensive digital records of electronic customer communications and authorizations. In many ways, this has made the entire construction process more efficient, as things like quotes, change orders, approvals, scheduling updates and payment communications can be processed and approved faster.  

However, contractors must be aware that if they do not address whether these communications are binding in their contracts, they can end up in a dispute about what was actually authorized and/or approved. 

What this means for contractors: Avoiding this type of dispute is as simple as including an electronic communications and eSignature clause in your contracts. Trent recommends something similar to the following:  

The parties agree that this Agreement, any change orders, work authorizations, notices, approvals, invoices, waivers and other project-related communications or documents may be transmitted, executed and stored electronically. Electronic signatures, including signatures affixed through recognized electronic signature platforms and approvals transmitted by email or other agreed electronic means, shall be deemed valid and enforceable to the fullest extent permitted by applicable law and shall have the same force and effect as original handwritten signatures.  

The parties further agree that electronically stored copies of this Agreement and related Project documents shall be admissible for all purposes and may be relied upon as if they were original documents. Each party is responsible for maintaining accurate contact information for its authorized representatives and for safeguarding access to its electronic communication systems and signature tools. No party shall deny the validity or enforceability of a document solely because it was transmitted or executed electronically. 

4 – TCPA compliance 

The Telephone Consumer Protection Act (TCPA) was made to protect consumers by restricting “telemarketing calls and texts made with an automatic telephone dialing system or an artificial or prerecorded voice.” To adhere to this act, the FCC requires express written consent from the consumer to receive telemarketing messages. This act also gives the consumer revocation rights, allowing them to revoke consent for messaging in any reasonable manner.  

What this means for contractors: For contractors who rely on calls and text messages for lead generation, appointment confirmation and more, it is important to “use clear written consent language, maintain opt-out procedures, scrub calling lists and train employees on when a communication crosses the line into telemarketing” in order to stay compliant.  

Read the full brief online.

By Emma Peterson. 

Trent Cotney and Jon Gardner discuss AI liability, confidentiality and how contractors can build safe, effective practices. 

As artificial intelligence (AI) grows more and more common in our everyday life, it’s important to look at it critically and understand how it can be used as a tool. Just like any other technology before it, AI has both upsides and downsides. To dive into some of the ethics and challenges behind integrating this technology, Jon Gardner of Owens Corning and Trent Cotney of Adams and Reese stopped by The Coffee Shops™ for a Read Listen Watch® (RLW) webinar. 

Trent, who is a leading lawyer in the roofing and construction industry, opened the conversation with context about where AI sits in terms of legal regulations, sharing, “The government is typically 10 to 15 years behind regulating technology, so while there are some guardrails based on case law and existing statutes, there isn’t a ton tailored specifically for AI.”  

This void in legislation has made AI kind of the wild west of technology, which can lead to some unique issues. Trent gave an example, explaining, “If a roofing contractor is using AI strictly as a chatbot, there isn't necessarily a need to disclose that. Where it becomes more of an issue is if you are using that AI to provide things like jobsite safety specifications or anything that a customer could potentially rely on.” The main difference between these two scenarios is whether the information is being used internally or for customers. This is because of deceptive and fraudulent trade practice statutes. Trent explained, “In almost every single state, there's a version of that statute which says that if you, as a contractor, are swindling a consumer by information or stuff that you put out, then you could, you know, potentially have liability. So, if you are using AI, it is important to disclose where that’s being used to avoid liability.”  

Another place where contractors need to be careful about AI is when it comes to confidential information. Jon dove into how he and his team at Owens Corning have navigated this one, sharing, “The impact can be significant, whether it's Owens Corning or any other business that provides proprietary and confidential information. If you put it in any old AI chat, it could turn out to be a problem because it's now in a publicly available resource center.” Trent added, “You need to recognize that you should not be submitting private customer data onto a site that is public. Think ChatGPT, Gemini, Grok, anything like that. It's not confidential; anybody in the world could potentially get that. And, as a lawyer, I have subpoenaed ChatGPT history before. All of that is saved, even if you think you’ve deleted it.” 

What Owens Corning has done to avoid this issue is build guard rails. He explained, “At Owens Corning we have guardrails that are placed within the use of AI to ensure that no proprietary information is being placed in the public domain. That keeps our company healthy and risk-free.” 

These are just two examples of the complex challenges that AI has brought as it becomes more integrated in our lives. This is not to say AI cannot be helpful; it can make worlds of difference in things like customer follow-ups and automating lead processes. But it is a tool and like any other tool comes with upsides and downsides.  

Listen to the episode or Watch the recording to learn more about managing and integrating AI responsibly. 

By Emma Peterson. 

Trent Cotney shares actionable steps to protect your business, reduce risk and strengthen your bottom line. 

Join Megan Ellsworth and Trent Cotney for a discussion about how roofing companies’ legal departments are more than just overhead in a new Read Listen Watch® (RLW) on March 31, 2026 at 7:30 a.m. PT (10:30 a.m. ET).  

Trent is a lawyer who focuses his practice “on all aspects of construction litigation and arbitration, including OSHA defense, lien law, bond law, bid protests, and construction document review and drafting.” He is a partner at the Adams and Reese law firm, as well as their construction team lead. Additionally, he is general counsel for a variety of leading roofing associations in North America, including West Coast Roofing Contractors Association; Florida Roofing and Sheet Metal Association; and National Women in Roofing. 

In this webinar, Trent leans on his almost three decades of roofing litigation and arbitration to explain how risk mitigation protects the gap between gross revenue and true take-home profit. Not only will attendees leave with a better understanding of how legal departments can protect and future-proof their businesses, but they will also be given actionable steps and practices for starting the process in their company, such as:  

• A guide to key documentation for every job site manager to have at hand 
• Best practices when it comes to roofing contract formation and clauses 
• Warrant specifications and exceptions to be aware of  
• Best tips to managing liability in relations to subcontractors 
• How to prepare your team for OSHA inspections 

Overall, the legal side of roofing might not always be the most engaging part of running a roofing business, but it can be a key driver of profitability. If you want to learn practical, profit-driving legal strategies that will not only protect your company but help it thrive, this is the webinar for you.  

Register today to listen to Trent and Heidi’s live discussion on March 25, 2026 at 11 a.m. PT (2 p.m. ET).

By Emma Peterson. 

Join The Coffee Shops™ crew and our industry partners in Sacramento for four days of education, innovation and industry connection. 

The Coffee Shops™ crew is putting the finishing touches on our travel plans to get to Sacramento, California March 12–15, 2026 for the International Institute of Building Enclosure Consultants (IIBEC)’s International Convention and we want to see you at our booth and soundstage, sponsored by Western Colloid!  

This year’s show is predicted to host “1,700 consultants, architects, engineers, design professionals and other experts” for four days of learning, networking and more! With national sponsors like Carlisle, Elevate™, GAF, IB Roof Systems™, Johns Manville, Polyglass USA Inc., Sika Corporation, SOPREMA and Versico, this show is a must-attend for professionals in all parts of the roofing world.  

Expert-led education  

This show gives attendees a chance to learn from a variety of industry leaders and experts through their cutting-edge education sessions. Here are some of the incredible presenters that will be at this year’s show:  

• Trent Cotney of Adams and Reese will be hosting a “State of the Industry” session that will explore contract provisions and other emerging regulatory trends.  
• Darren Perry of SOPREMA has a session that discusses how low slope roofing can be enhanced in response to severe climate risks. 
• Amrize’s National Technical Manager Victor Rosenthal and Project Manager Rachael DeMeio will be teaching about trends in roof re-cover applications this year. 
• Jennifer Stephan from Benchmark’s session will dive into the world of Refrigerated Processing and Cold Storage Operations in relation to industrial roofing projects.  

Check out the full speaker list online!

An expo floor route 

The Coffee Shops crew will be on the expo floor hosting a soundstage at booth #1113! Here’s just a few of the other Coffee Shops friends and partners that can be found on IIBEC’s 2026 International Convention expo floor:  

• All Weather Insulated Panels (booth #1216) 
• Anchor Products (booth #907)  
• ATAS International (booth #728)  
• BITEC Inc. (booth #1023) 
• Brava Tile (booth #208) 
• CertainTeed (booth #227)  
• General Coatings Manufacturing (booth #926) 
• H.B. Fuller (booth #113) 
• ICP Building Solutions Group (booth #133) 
• IKO Industries (booth #426) 
• Leister (booth #619) 
• Malarkey Roofing Products (booth #213) 
• MuleHide (booth #814) 
• Roof Hugger (booth #707) 
• S-5! (booth #1019) 
• Sheffield Metals International (booth #625) 
• Sherwin Williams Roofing Solutions (booth #422) 
• Tremco (booth #321) 
• USG Securock (booth #401) 
• Western Colloid (booth #923) 
• Westlake Royal Roofing Solutions (booth #433) 

Explore the full expo floor map!

Register today and make sure you stop by to say hi to us and our industry friends at the IIBEC’s 2026 International Convention!

By Emma Peterson. 

This IIBEC education session is a great opportunity for contractors and other professionals interested in the legal landscape of construction. 

In just a couple weeks, March 12-15, 2026, over 1,700 consultants, architects, engineers, design professionals and other professionals working in the building envelope industry will convene in Sacramento, California for the 2026 International Institute of Building Enclosure Consultants (IIBEC) Convention and Tradeshow.  

This event is not only a great opportunity to network with your peers in the industry and explore an extensive expo hall full of the latest advancements in building science technology, but it is also an opportunity for you to learn from industry leaders in education sessions designed to help you grow professionally! One such session is the “State of the Industry: A Look at Contract Provisions and Other Emerging Trends” led by Trent Cotney of Adams and Reese. 

Trent is one of the leading construction lawyers in the field. With over 25 years of legal experience, Trent is licensed in nine different states and serves as general counsel for more than 10 trade associations and organizations, including the National Roofing Contractors Association (NRCA), Florida Roofing & Sheet Metal Association (FRSA), Roofing Technology Think Tank (RT3) and Western States Roofing Contractors Association (WSRCA). 

In his IIBEC education session, which will be hosted Friday, March 13, 2026 from 9:15 a.m. to 10:30 a.m., Trent will share an up-to-date overview of the industry’s legal landscape and guide attendees through an exploration of “how recent legal developments, regulatory changesand market conditions are reshaping risk allocation, project delivery and compliance strategies.” Participants will walk away with actionable strategies that equip them to:  

• Navigate contract provisions confidently: Whether it’s scope of work, indemnification, payment terms or dispute resolution provisions, Trent’s session will help attendees recognize and navigate these key elements of a contract.  
• Analyze and respond to emerging trends: You will walk away with a better understanding of current and anticipated policy trends, such as those related to labor and immigration.  
• Evaluate risk management options: Attendees of the session will learn about evolving contract language as related to risk management for owners, general contractors and subcontractors. 
• Adapt their businesses to new market realities: Ultimately, this session will give you the skills needed to adapt your business to reflect new market realities. 

Not only is this a great opportunity for you to get a better understanding of your industry and boost your career, but Trent’s session has been approved for 1.25 IIBEC CEH and 1.25 AIA LU/Elective!  

If you haven’t already, make sure you are registered to attend the 2026 IIBEC Convention and Expo! And if you’re interested in learning more about Trent’s session or any of the other education opportunities at the show, check out the full schedule online.

By Dani Sheehan. 

Tariffs remain part of the operating environment, even as the legal justification behind them evolves. What does this mean for your business? 

In a recent 6-3 decision, the Supreme Court of the United States ruled that the president exceeded his authority by imposing sweeping global tariffs under the International Emergency Economic Powers Act (IEEPA). At the time this was written, the Court found that while the law allows economic action during national emergencies, it does not explicitly authorize broad tariff programs which require Congressional approval under the Constitution. 

Shortly after the ruling, the administration clarified that tariffs were not eliminated, only the use of IEEPA for that purpose. Existing tariffs remain in place, and a new 10% global tariff was immediately announced under Section 122 of the Trade Act of 1974.  

For the roofing industry, we want to explore how trade policy uncertainty amidst this latest ruling continues to shape pricing, contracts and planning decisions as we move through 2026. 

How this affects the roofing industry 

The Supreme Court decision narrowed the legal pathway used to justify certain tariffs, but it did not remove tariff authority altogether. We asked Trent Cotney of Adams and Reese LLP, how this might affect the industry in the coming months. He replied, sharing: 

The Supreme Court’s recent ruling was not unanticipated and impacts the current tariff structure under the International Emergency Economic Powers Act (IEEPA). Roofing contractors should recognize that the Administration will propose alternative means to support a tariff program through sections contained in the Trade Act of 1974, Trade Expansion Act of 1962 or Tariff Act of 1930. The ruling does inject uncertainty into the extent and amount of tariffs and the impact of tariffs that were already assessed under the IEEPA. Regardless, from a legal perspective, we encourage contractors to include price acceleration provisions in their contract to account for tariff activity. 

Construction is especially sensitive to trade policy because so many commonly used materials rely on imported inputs. The rising uncertainty in the wake of this ruling requires us to be cautious about assuming near-term price relief. Even if certain tariffs are refunded, the timeline is vague, and pricing rarely comes down quickly, especially once inventory, supplier contracts and freight costs are already set. 

Why this moment still matters 

While continued tariff activity may feel like more of the same, there is constructive movement for the roofing industry: 

• Trade policy is now more clearly tied to defined statutory authority, rather than emergency powers 
• That clarity can lead to more predictable decision-making over time 
• Contractors who understand where tariffs can and cannot come from are better positioned to manage risk 

What you can do 

1 – Build protection into contracts  

Proactive contract language is one of the most effective tools contractors can have. Including price escalation or acceleration clauses allow contractors to adjust pricing when material costs change due to tariffs or other external factors, helping protect margins on longer-term projects. 

2 – Continue planning for cost variability 

Tariffs are only one factor influencing roofing costs, alongside labor availability, freight, insurance and compliance requirements. Smart contractors will continue to carry contingencies in bids, lock pricing where possible and avoid over-committing on long lead-time materials without flexibility. 

3 – Communicate clearly with customers 

This ruling provides a helpful framework for customer conversations. You can explain that: 

• Pricing volatility is driven by global trade dynamics 
• Legal clarity helps planning but there is still risk 
• Your role includes managing uncertainty on behalf of your customer 

By Heidi J. Ellsworth.

The 2026 IIBEC Convention is an opportunity to reconnect with peers, expand professional networks, earn continuing education credits and explore solutions on the trade show floor.

If you are ready to reset your rhythm for 2026, it is time to head to Sacramento for the International Institute of Building Enclosure Consultants (IIBEC) International Convention and Trade Show. Designed for building enclosure consultants, contractors and industry professionals, this year’s event brings together leadership insight, technical expertise and forward-thinking strategies to help attendees stay competitive in a rapidly changing construction landscape.

Attendees can start their convention experience with a strategic look at the legal and business forces shaping construction. The session State of the Industry: A Look at Contract Provisions and Other Emerging Trends, presented by Trent Cotney of Adams and Reese on Friday, March 13 from 9:15 a.m. to 10:30 a.m., has been approved for 1.25 IIBEC CEH and 1.25 AIA LU/Elective credits. Participants will gain insight into critical contract provisions, emerging regulatory activity and practical risk management strategies they can apply immediately. For consultants and contractors navigating increasingly complex projects, this session provides guidance that can help protect businesses while strengthening client relationships.

That afternoon, the Opening Ceremony and keynote will comence (Friday, March 13 from 1:30 p.m. to 3:15 p.m.). It will feature award-winning filmmaker and dynamic storyteller Brett Culp. Titled Superhero Leadership in Uncertain Times, his talk challenges attendees to rethink leadership not as authority or title but as service, authenticity and mission over ego. Through cinematic storytelling, humor and powerful real-world examples, his presentation is designed to leave professionals energized, grounded and ready to lead with clarity even when the ground feels unsteady. It is the kind of keynote that goes beyond inspiration, offering a renewed perspective on how strong leadership can guide teams and projects through uncertainty.

Then Sunday morning (9:15 a.m. to 10:30 a.m.) kicks off with Aaron B. Nelson, RBEC, RRO's presentation of The 1,000,000 Square-Foot Conundrum and Other Boxes to Climb Out Of, also approved for 1.25 IIBEC CEH and 1.25 AIA LU/Elective credits. Using real-world case studies, the session explores how reframing problems, breaking down complexity and tailoring solutions to each building’s unique needs can lead to stronger outcomes for both clients and project teams. Large-scale projects demand creative thinking and strategic execution, and this presentation offers practical tools that attendees can bring back to their organizations.

Later that day, from 4:15 p.m. to 5:00 p.m., Tom Gernetzke, F-IIBEC, RBEC, CBECxP, and Amy Peterselli, JD, will lead Navigating the High-Risk World of Community Association Projects. Approved for 0.75 IIBEC CEH and 0.5 AIA LU/Elective credits, this advanced session examines one of the highest-risk categories consultants face. Attendees will learn about legal and insurance considerations, communication strategies and risk management techniques that support successful HOA and condominium projects while helping protect their practices.

Throughout the entire convention, RoofersCoffeeShop will be on site with a live sound stage sponsored by Western Colloid.  Make sure to stop by and share your insights on the trends, challenges and opportunities shaping the building envelope industry in 2026 with our crew. 

Overall, the 2026 IIBEC Convention is an opportunity to reconnect with peers, expand professional networks, earn continuing education credits and explore solutions on the trade show floor that can drive business forward. As the industry continues to evolve and client expectations rise, events like this provide the clarity and momentum professionals need to lead with confidence. Now is the time for contractors along with building envelope consultants to get their grove back on track.

Review the full schedule, secure your registration and make plans to join the building enclosure community in Sacramento. Visit IIBEC.org to learn more and register today.

The Top Lawyers list is based on peer surveys and recognizes leading attorneys in Florida across Hillsborough, Pinellas and Pasco counties. 

Adams & Reese has 14 attorneys selected among Tampa Magazine's 2026 Top Lawyers. The Top Lawyers list is based on peer surveys and recognizes leading attorneys in Florida across Hillsborough, Pinellas and Pasco counties. Adams & Reese attorneys were honored in several practice areas, including construction, commercial litigation, corporate transactions, financial services, labor and employment and real estate law.

Adams & Reese Tampa Magazine's 2026 Top Lawyers honorees include:

• Richard Asfar: Appellate Practice
• Benjamin Bard: Employee Benefits (ERISA), Labor Law (Management)
• Virgil "Tray" Batcher: Litigation Construction
• Benjamin Briggs: Employment Law (Management)
• Trent Cotney: Arbitration, Construction Law
• Jacqueline Feliciano: Business Organizations Law (LLCs & Partnerships), Corporate Law
• Tiffany Love: Community Association Law
• Andrew McBride: Litigation Real Estate, Real Estate Law
• Donald A. Mihokovich: Ethics & Professional Law
• Brian Oblow: Mediation
• Eric Partlow: Commercial Litigation & Transactions (UCC Law)
• Chantal Pillay: Banking Finance Law, Litigation Banking & Finance
• Kyle Rea: Administrative & Regulatory Law
• Louis Ursini III: Banking Finance Law, Family Law (Mediation)

To view the complete list of Tampa Magazine's Top Lawyers, visit their website.

By Jesse Sanchez. 

Stay informed on construction safety policy developments shaping contractor responsibility nationwide. 

If you work on complex construction projects, shared worksites are routine and regulatory clarity matters. For organizations like the Utah Roofing Contractors Association (URCA), which represents contractors operating in multi-employer environments, understanding OSHA enforcement is critical. A recent white paper from the National Construction Policy Institute examines how OSHA’s multi-employer citation doctrine affects contractors alongside other trades. 

Here is a breakdown of the key findings and proposals outlined in Rethinking OSHA’s Multi-Employer Citation Doctrine, authored by Trent Cotney and featured in a recent Cotney Brief. 

1 – How the doctrine evolved 

Under current enforcement by Occupational Safety and Health Administration, citations may be issued to employers who neither created nor directly exposed workers to hazards. The paper traces how this approach developed through court and agency decisions and explains how uneven application has distorted contractor relationships, inflated insurance costs and introduced tension among project participants trying to coordinate safety responsibly. 

What this means for contractors: Uncertainty over liability can discourage proactive safety involvement and complicate coordination on multi-employer jobsites. 

2 – The core reform principle 

According to the brief, “The goal is straightforward: promote safety through collaboration, not confusion. By aligning accountability with actual control, contractors can focus on preventing injuries instead of defending against arbitrary citations.” That focus drives proposed reforms that preserve accountability while aligning responsibility with actual jobsite control rather than mere presence. 

What this means for contractors: Responsibility would better reflect who can realistically identify and correct hazards. 

3 – Safe harbors and graduated citations 

The proposal outlines safe-harbor protections that allow general contractors to provide training, PPE and safety technologies without automatically becoming controlling employers. Graduated citation levels would reflect an employer’s true ability to address hazards, while data-driven safety partnerships would reward documented cooperation and continuous improvement. 

What this means for contractors: Investing in safety support would be encouraged, not penalized. 

4 – Pathways for implementation 

Near-term OSHA rulemaking under Part 1926 could clarify enforcement expectations. Longer-term legislative action could harmonize state plan programs, codify fair standards and embed due process protections. 

What this means for contractors: Clearer rules would support safer jobsites and more predictable compliance outcomes. 

Read Trent's full Cotney Brief and check out his other briefs online!

By Jenny Yu. 

A panel of industry experts highlights strategies for building and retaining a team you can depend on in today’s high-turnover landscape. 

In the first Coffee Conversations® of the year, sponsored by Southeast Staffing Agency, Megan Ellsworth was joined by an all-star team panel: Trent Cotney, partner at Adams and Reese; Jared Ribble, executive director for the Future Executive Institute at NRCA; and Teresa Ramirez, president of Southeast Staffing Agency, the webinar explored ways companies can meet the evolving needs of today’s workforce. 

Teresa kicked off the panel by addressing the impact of AI and social media platforms like Facebook, LinkedIn and Indeed on the industry job market. With the unfortunate frequency of fake applications, Teresa emphasized the importance of maintaining face-to-face interviews in the hiring process. “You need to see the people that are going to be working with you and see their reaction when you're asking questions,” Teresa said. “You need to be focused on getting good, reliable people; the best way is face-to-face.” 

To address labor shortages, companies are forced to be more creative with their hiring practices. To fill out a crew for a job, contractors are assembling hybrid teams. “There is definitely a business model movement toward having a combination of subcontract crews and in-house crews,” Jared shared. “You got to be able to find those great sub-crews and great W-2 workers, and you got to be able to retain both and know that they're going to be reliable.” 

After hiring a strong crop of workers, it’s important to be proactive about employee retention. One of the key reasons contractors choose to work with and ultimately stay with an employer, Trent identified, is safety. “A lot of the more seasoned crews want professional contractors that care about their workers and want to make sure it's a safe working environment,” Trent stated. “HR is implementing safety as part of the culture, part of the engagement, part of a long-term retention strategy. Investing in technical training and safety training keeps the crew happy and staying with you rather than looking forward somewhere else.” 

Listen to the podcast or Watch the webinar to learn more about the best practices for staffing, retention and all things HR!