Quality Discount Roofing, LLC, an residential and commercial contractor specializing in roofing, siding and gutters was awarded the 2023 Owens Corning Pinnacle Innovation Award at the company’s annual North American Platinum Preferred Contractors Conference in Scottsdale, Arizona.
Quality Discount Roofing, LLC has utilized an assortment of technology offerings to create an innovative experience for not only homeowners but their employees as well. From an online onboarding program to virtually train new employees, an automated messaging system to notify customers through the project timeline and the implementation of a state-of-the-art estimating tool that with automation as well, simplifies the estimating process for the sales employees and saves paper along the way. These processes have saved time and money for the business while increasing the overall experience on both sides and led to an increase in overall customer satisfaction.
“We have always tried to be early adopters of new technologies in the marketplace. We study other industries away from the construction industry to give us insight into what technology can help us to continue our growth. If customers experience technology from Amazon, they will desire to feel the same elsewhere where they make a purchase. Our goal has been to save time while also increasing the customer experience. New technologies shouldn’t only be for our customers but also for our employees. We found a way for them to benefit everyone,” said Stephen Knuth, Director of Sales for Quality Discount Roofing, LLC.
Jimmy Soderlund, Owner & CEO of Quality Discount Roofing, LLC says, “These technologies are available from industry leading providers. Our goal is always to provide top quality customer service, technology has been a tool that makes that process easier in todays changing world.”
“Owens Corning cares about technology and always being the best. They have the same focus on technology that we do and that is one of the reasons why we love having them as a partner,” says Stephen Knuth.
About Quality Discount Roofing, LLC
Quality Discount Roofing, LLC has been in business since 2011. They exist in the Northern Florida market and are proud to be partners with Owens Corning Roofing to provide an excellent product to their customers. QDR has won the 2020 Owens Corning Roofing MVP Award and voted the Bold City Best Roofer 5 of the last 7 years by Jacksonville.com.
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