I help commercial roofing companies improve their end-user client experience while maximizing their sales and gross profit margins. In my fifteen years of commercial roofing service experience, I grew an $800k service operation into a $8.5M operation while increasing margins by fifty percent. Now I use my experience and knowledge to help others improve their service operations and thus improve their entire companies.

In my work I emphasize making the most of every minute: for your employee, for your client and for you. In addition to customer-centric processes and procedures, I specialize in construction management using technology to further the accessibility of information for commercial roofing customers.

Contact Tracey Donels directly.

About Service First Solutions

We know the hurdles faced when growing a Service Department for a commercial roofing company. For more than 25 collective years, we filled each of the roles commonly found in the service side of the low-slope industry. During those years spent devoted to the Service Department, we curated the keys to building and developing a successful service department. Now as Service First Solutions, we are helping contractors of all sizes achieve success by establishing and cultivating a dedicated service department. We offer a wide variety of services to combat the range of struggles faced when trying to build and/or develop a successful service department.

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Latest Spanish Content

Asegura tu agenda para WRE 2026

Por Emma Peterson, traducido por Alberto Torres. El evento de este año se acerca rápidamente, con el primer día programado para el 27 de septiembre de 2026, y queremos ayudarte a crear la agenda ideal para aprovechar al máximo tu experiencia. El Western Roofing Expo (WRE), patrocinado por la Western ...
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