Company launching Max for all residential in-home trades, a Max Pilot for commercial and roofing customers, announcing Homh and other key product capabilities at Pantheon 2026.

ServiceTitan, the software platform that powers the trades, is announcing today at Pantheon, ServiceTitan's annual user conference, that the AI-powered Max package is now available to every residential in-home contractor. The company is also launching a limited Max pilot for commercial and roofing contractors. ServiceTitan also launched the Atlas mobile app, and Homh, its new consumer demand generation platform.

The Max package is the fully loaded version of ServiceTitan's Agentic Operating System. Its agents draw on context across demand, field and office to help customers better understand their business, determine what should happen next and then action, execute and coordinate that work across connected workflows. Rather than optimizing each workflow in isolation, Max can orchestrate nearly the entire business. Over time, Max learns the business to deliver compounding benefits, which have so far resulted in powerful revenue and profitability outcomes for customers.

“The trades are continuing to prove their resilience, while building the physical foundation of the AI revolution at the same time,” said Ara Mahdessian, co-founder and CEO of ServiceTitan. “They deserve to benefit from the technology they’re helping make possible. Bringing Max to every residential in-home contractor gives our customers the ultimate Agentic Operating System to automate complex workflows, adapt in real time and scale their businesses.”

In addition to expanding access for residential contractors, ServiceTitan is introducing a limited pilot of Max for commercial and roofing contractors. The pilot pairs Atlas and core automations with agents already live in the field, including a site walk and findings write-up copilot, a daily log agent and an invoice review agent, with an agreement review agent, touchless AP autopilot, a collections agent and an AFP recommendation advisor expected to come soon.

ServiceTitan is also introducing the Atlas mobile app, a mobile experience that puts a business's insights and agents directly on an owner's phone. Owners can ask Atlas about sales performance, revenue or why a number moved and get an answer grounded in the same company-wide data and context running the rest of the business, rather than waiting on a static report.

ServiceTitan is also announcing Homh, its new consumer demand generation platform that makes selected ServiceTitan contractors discoverable and bookable in new channels where consumers or their AI agents are searching. Homh connects homeowners and their AI agents with a network of high-performing ServiceTitan contractors and brings unique ServiceTitan capabilities into the discovery and booking experience, including objective performance signals, real-time availability and confirmed appointment booking directly into ServiceTitan. Homh is available directly at www.homh.com and works with ChatGPT, Gemini and Claude, helping participating contractors reach homeowners who are increasingly using AI tools to find and book contractors. As these platforms evolve, ServiceTitan plans to continue working with leading AI providers to make contractors on Homh more discoverable whenever homeowners use AI tools to find and book home services.

ServiceTitan is also expanding its partner ecosystem surrounding the platform, introducing new integrations and capabilities across booking, operations and financing including:

• Adaptive Capacity (AdCap): Gives AI CSRs access to Adaptive Capacity, the intelligence that powers ServiceTitan's own scheduling, for intelligent booking.
• Ramp partnership: A direct integration into ServiceTitan gives contractors a clear view of job profitability without manual reconciliation.
• Supplier self-service portal: lets suppliers self-onboard, with several major distributors and manufacturers already live.
• Financing preapprovals: With Prescreen, built with GreenSky and QuickScreen — Synchrony's firm offer of credit, you can identify pre-qualified homeowners up front, making financing part of the conversation from the start.

“AI is changing both how contractors run their businesses and how customers find them,” said Vahe Kuzoyan, co-founder and president of ServiceTitan. “Our job is to turn that progress into lasting value for the trades. That means giving AI agents the context to understand each business, the ability to work alongside its people and clear rules for when to act and when to ask. ServiceTitan is fiercely committed to helping contractors build more profitable businesses, while delivering exceptional customer service.”

This year's Pantheon announcements make Max the most advanced way residential contractors can run their businesses, extend that same automation to commercial and exteriors trades and connect the platform to a growing network of partners, suppliers and AI agents reaching customers.

To learn more about all of the new features and announcements at Pantheon 2026, visit the Pantheon Live Blog.

Pantheon 2026 Keynote Sessions

Pantheon will feature the following keynote presentations from ServiceTitan leaders, and a live webcast of the following keynote sessions will be broadcast here. A replay will be available for 90 days:

October 6, 2026

• 8:30 a.m. ET: Welcome Keynote with Ara Mahdessian, CEO and co-founder of ServiceTitan
• 11:30 a.m. ET: Run Your Software, Not Your Business: Residential Keynote, led by Abhi Mathur, chief technology and product officer
• 2:00 p.m. ET: The New World: Vahe Kuzoyan, co-founder and president
• 3:30 p.m. ET: The Next Era of Commercial: Alex Kablanian, SVP & GM of commercial and construction

October 7, 2026

• 10:15 a.m. ET: The Power of the Ecosystem: ServiceTitan Partners

About ServiceTitan

ServiceTitan is AI for the trades—a purpose-built agentic operating system designed to automate the workflows that run a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond. The company’s end-to-end solution gives contractors the tools they need to run and grow their business, while providing a stellar customer experience. Learn how ServiceTitan is equipping tradespeople with the AI technology they need to keep the world running at: www.servicetitan.com

By Jesse Sanchez 

An upcoming event will bring thousands of trade professionals together to learn, connect and explore what’s next for the industry. 

The Coffee Shops® is looking ahead to Pantheon 2026, ServiceTitan’s annual event for trade professionals, taking place October 5-7, 2026, at the Walt Disney World Swan & Dolphin Resort in Orlando, Florida. Pantheon is designed to give contractors and other trade professionals opportunities to strengthen their businesses through education, technology and industry connections. This year’s event will feature more than 125 industry speakers, 75 training sessions, 140 exhibitors and over 15 hours of networking. With programming taking place across the Swan and Dolphin campus, attendees will be able to customize their schedules around the sessions, training and conversations most relevant to their businesses. 

As the company behind Pantheon, ServiceTitan is bringing together thousands of contractors, technology providers and industry leaders for more than two and a half days of programming. The 2026 event expands across the full Swan and Dolphin campus, creating an immersive experience that includes keynote presentations, breakout sessions, pre-conference training, integration workshops, an exhibit hall and networking events. 

By attending you can expect a packed agenda with training sessions that align with your business goals and opportunities to connect with peers and exhibitors. Hear from keynote speakers Peyton Manning, Eli Manning, ServiceTitan CEO and Co-Founder Ara Mahdessian and ServiceTitan President and Co-Founder Vahe Kuzoyan, along with special events including the Welcome Reception, sponsor block parties and Titan Appreciation Party. 

With thousands of attendees expected and a packed agenda of education, technology and networking, preparing ahead can help contractors get even more value from the Pantheon experience. By bringing the industry together under one roof, Pantheon 2026 will showcase the ideas, tools and connections shaping the future of the trades. 

Register for Pantheon 2026 and start planning your conference experience today!

66% of AI users save at least three hours per week as contractors seek clearer use cases and trade-specific technology.

ServiceTitan (Nasdaq: TTAN), the software platform that powers the trades, today released its The Update: 2026 State of AI in the Trades report, revealing that contractors are increasingly focused on how to effectively implement AI and translate its productivity benefits into measurable business results. Based on a survey of more than 1,000 residential and commercial trades contractors across the U.S., the findings highlight growing demand for clearer use cases, trade-specific technology and AI solutions that integrate into existing business operations. 

“Over the next few years, the businesses that pull ahead will be the ones that weave AI into the fabric of their operations,” said Abhishek Mathur, chief technology and product officer at ServiceTitan. “Every job, every customer interaction, every dispatch decision becomes a learning moment that will improve future performance while increasing efficiency of operations.”

AI delivers measurable productivity gains

AI users are reporting tangible productivity benefits, with 66% saving at least three hours per week. However, fewer than half report improved profitability (47%) or increased revenue (43%), highlighting an opportunity to translate efficiency into broader business outcomes.

Workforce challenges are a leading driver of AI experimentation

Difficulty hiring and the workforce gap is the top reason contractors cite for experimenting with AI (37%), followed by providing off-hours support (34%) and reducing operating costs (33%). The findings suggest contractors are looking to AI to help extend the capacity of their existing teams and support operational needs amid persistent workforce pressures.

The biggest barriers have shifted from cost to understanding how to use AI effectively

High purchase cost fell 12 percentage points from the previous survey to 17%, ranking last among the key barriers measured. Instead, 44% of contractors cite understanding how to use AI in their business as a barrier, 43% point to a lack of clear use cases and 40% cite integration with existing software. The shift suggests contractors are increasingly focused on how to successfully implement AI and generate meaningful value from the technology.

Contractors want AI built for the way they work

As contractors look for clearer paths to implementation, 38% say AI trained on trade-specific data would encourage greater adoption, second only to clearer ROI at 40%. Additionally, 61% of users prefer AI and automation to be built directly into their core platform, pointing to growing demand for technology designed around the specific workflows and operational needs of the trades.

AI adoption is outpacing trust

Despite growing usage and demonstrated productivity benefits, only 11% of contractors place high or complete trust in the AI tools they use, while 58% report little or no trust. Among AI users, accuracy and reliability are the leading concern, cited by 35%, underscoring the importance of trustworthy technology grounded in relevant data and designed around real-world trade workflows.

To view the full findings and key takeaways, download ServiceTitan’s 2026 State of AI in the Trades Report here.

About the research; forward-looking statements

The survey was conducted on behalf of ServiceTitan by Thrive Analytics, an independent third-party research provider and a leading digital marketing research firm, polling 1,017 verified U.S. residential and commercial trades contractors across HVAC, plumbing, electrical, roofing, garage doors, pest control, landscaping and fire and life safety. Fielded May 26 to June 15, 2026.  Margin of error plus or minus 3.7 points at the total sample, wider for subgroups. Comparisons use the prior wave of 1,032 contractors, fielded October 23 to November 12, 2025. Question wording was lightly revised between waves. This research is for informational purposes only and ServiceTitan provides no assurances (express or implied) with respect to the accuracy of the survey data or analysis. Forward-looking economic and industry outlooks represent the views of the survey respondents and may not represent the view of ServiceTitan or its affiliates. Forward-looking statements are subject to risks, uncertainties and assumptions that may cause actual results to differ materially from those expressed or implied.

About ServiceTitan

ServiceTitan is AI for the trades — a purpose-built agentic operating system designed to automate the workflows that run a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond. The company’s end-to-end solution gives contractors the tools they need to run and grow their business, while providing a stellar customer experience. Learn how ServiceTitan is equipping tradespeople with the AI technology they need to keep the world running at: www.servicetitan.com

© 2026 ServiceTitan. All rights reserved. ServiceTitan, the ServiceTitan logo and all ServiceTitan product and service names mentioned herein are registered trademarks or unregistered trademarks of ServiceTitan, Inc. in the United States and other countries. Other brand names and marks mentioned herein are for identification purposes only and may be the trademarks of their respective holder(s).

Leading residential roofing platform unifies sales, production and customer management across its family of leading roofing brands.

ServiceTitan (Nasdaq: TTAN), the software platform that powers the trades, today announced that Canopy Services, a residential roofing platform backed by Trivest Partners, has standardized operations on ServiceTitan to support continued growth across its expanding family of roofing brands. By bringing sales, production, customer management and reporting onto a single platform, Canopy has established a repeatable operating model that enables growth while preserving the local expertise and customer relationships that define each brand. 

“As roofing businesses grow, they need technology that can support the complexity of their operations without slowing them down,” said Nina Katsman, general manager of exteriors at ServiceTitan. “Canopy is a great example of what’s possible when technology providers and roofing operators work together to solve the industry’s unique operational challenges. We’re committed to continuing that collaboration to ensure roofing businesses have the tools they need to grow with confidence.”

Since standardizing operations on ServiceTitan, Canopy has seen measurable success across its entire business, including improvements in the four metrics they focus on to drive the health of their business: call center booking rates, cancelled rates, close rates and average ticket size. ServiceTitan’s end-to-end platform is also giving Canopy’s leadership team real-time visibility across every brand, creating a consistent operational framework to support future growth.

“When we first adopted ServiceTitan, we knew roofing had unique operational needs that weren’t always reflected in traditional field service software. Throughout our partnership, the ServiceTitan team listened to our feedback and continued investing in the platform to better support roofing-specific workflows,” said Tim Russell, CEO of Canopy Services. “For us, it’s about freedom within a framework. ServiceTitan gives each of our brands the ability to serve its local market while providing the consistent operational framework we need to stay aligned and continue growing.”

Unlike traditional field service businesses, roofing contractors manage longer project lifecycles, complex production handoffs and sales-driven workflows that require specialized operational support. Historically, roofing contractors have relied on multiple disconnected systems to manage their sales, production and customer workflows. Working alongside roofing customers like Canopy, ServiceTitan has continued expanding its roofing-specific capabilities to address those operational needs. Today, contractors can manage every stage of the customer journey on a single platform built to support the way roofing businesses operate. 

“Having one system across our business has changed the way our team operates every day,” said Scott Knuckles, general manager of Adam Vaillancourt Roofing & Gutters and a Canopy brand. “Sales, production and leadership are all working from the same information, so we’re spending less time tracking down updates and more time delivering for our customers. We’ve also seen the platform continue to evolve alongside our business, making it easier to manage the unique workflows that matter most to roofing contractors.”

Canopy’s continued investment in ServiceTitan reflects a broader shift across the roofing industry toward unified operating platforms that give contractors clearer visibility into sales, production and customer management as they grow. As contractors continue to modernize their businesses, ServiceTitan remains committed to delivering roofing-specific innovation that helps customers scale with greater efficiency, visibility and consistency.

For more information about ServiceTitan, visit https://www.servicetitan.com/roofing.

About ServiceTitan

ServiceTitan is AI for the trades, a purpose-built agentic operating system designed to automate the workflows that run a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond. The company’s end-to-end solution gives contractors the tools they need to run and grow their business, while providing a stellar customer experience. Learn how ServiceTitan is equipping tradespeople with the AI technology they need to keep the world running at: www.servicetitan.com. 

About Canopy Services

Canopy Services partners with premier roofing, gutter and siding companies across the U.S., providing operational and marketing support that enables each brand to grow while preserving its local identity. Learn more at canopyserve.com. 

© 2026 ServiceTitan. All rights reserved. ServiceTitan, the ServiceTitan logo and all ServiceTitan product and service names mentioned herein are registered trademarks or unregistered trademarks of ServiceTitan, Inc. in the United States and other countries. Other brand names and marks mentioned herein are for identification purposes only and may be the trademarks of their respective holder(s).

By Jesse Sanchez. 

Connecting sales, production, financials and customer communication in one platform can help roofing companies reduce friction as they grow. 

Running a growing roofing company means keeping customers, crews, schedules, financials and project information all in line and moving together. ServiceTitan helps contractors connect those functions in one platform rather than managing them across multiple separate systems, which can require more time transferring information, tracking down updates and trying to understand what is happening across the business. 

An end-to-end platform brings those stages into one connected system, creating a shared source of information for office staff, sales teams, production managers and crews. Instead of treating customer management, scheduling, job costing, reporting, invoicing and payments as separate processes, contractors can connect them throughout the life of a job. 

That connection can also give owners and operators greater visibility into the business. Consolidating pipelines, production and financial information makes it easier to evaluate performance and identify issues without relying on disconnected reports or manual updates. Standardized workflows can also help teams approach estimating and proposals more consistently while reducing duplicate data entry and other administrative work. 

The customer experience benefits from that same continuity. When team members have access to the same project information, communication can remain consistent from lead intake and appointment scheduling through project updates, invoicing and final payment. 

Contractors interested in seeing that approach in action can also explore ServiceTitan’s webinar on end-to-end roofing business software August 27th at 2pm ET. The session covers the impact of fragmented tools, standardized estimating workflows, business visibility and a walkthrough of how ServiceTitan connects stages of a roofing job, from a GAF QuickMeasure  reports through estimating, contract signing and collected payment. 

For roofing companies evaluating technology, the value of an end-to-end platform is not simply the number of features it offers. It is the ability to reduce friction between departments and create connected workflows that can support greater efficiency, visibility and long-term growth. 

Learn more about ServiceTitan’s roofing software and customer relationship management platform at Best Roofing Contractor Software and CRM 2026 | ServiceTitan!

By Jesse Sanchez. 

As roofing contractors diversify beyond insurance work, adaptable technology can help support new revenue streams and long-term growth. 

ServiceTitan is helping roofing contractors navigate a changing market as fewer storms and stricter insurance laws reduce the reliability of insurance-driven work. For companies that have depended heavily on storm activity and insurance payouts, the shift is prompting difficult business model changes and, in some cases, forcing companies out of business. 

The transition also presents an opportunity. By expanding beyond insurance work, contractors can build additional revenue streams that provide greater stability when storm-related opportunities decline. Developing a stronger retail operation allows companies to reach customers directly rather than depending on a single source of work. 

That flexibility can extend beyond the shift from insurance to retail. Contractors may also pursue growth by adding trades, entering new geographic markets or acquiring other companies. Each path gives a business more options as market conditions change, but those opportunities require a system that can support a broader operation. 

Software flexibility is an important part of that foundation. A platform designed to serve multiple segments can help contractors adapt their processes as they introduce new service lines or change their sales models. Instead of replacing their technology whenever the business evolves, contractors can use an adaptable system to support the next stage of growth.  

Private equity investment in roofing  is reinforcing this focus on diversification. Because storm-dependent insurance work can be unpredictable, investors are encouraging roofing companies to develop lower-risk retail operations and create multiple avenues for expansion. This is a key part of how they price the value of a roofing business. 

For contractors, the larger lesson is the value of optionality. A company that can move between insurance and retail work, expand into new trades or pursue acquisitions is better prepared to respond to industry changes. ServiceTitan’s platform is designed to support more than roofing, giving contractors technology that can evolve alongside their businesses. 

Learn more about how ServiceTitan can support adaptable, scalable contracting operations!

Leading residential exteriors platform leverages ServiceTitan to support expansion across its growing portfolio of founder-led brands.

ServiceTitan (Nasdaq: TTAN), the software platform that powers the trades, today announced that TrussPoint Roofing & Exterior Renovations, a growth-oriented investment platform focused on residential home exterior services, has selected ServiceTitan to help support continued growth across its expanding portfolio of roofing brands.

“TrussPoint has built a unique model centered on investing in people and helping founder-led businesses realize their full potential,” said Nina Katsman, general manager of exteriors at ServiceTitan. “By combining local expertise with a shared operational platform, TrussPoint is creating a scalable foundation for growth while preserving the cultures and customer relationships that make each brand successful. We’re proud to support their continued expansion and help enable the next phase of growth across their portfolio.”

Backed by Soundcore Capital Partners, TrussPoint has quickly established itself as a leading platform in the residential roofing and exterior services sector since its founding in 2025, supporting brands including Ridge Top Exteriors, Mario’s Roofing, Eaton Roofing & Exteriors and Runyon & Sons Roofing. As TrussPoint continues to expand its footprint, ServiceTitan will serve as the operational backbone supporting alignment and visibility across the organization while helping local brands maintain the cultures and customer experiences that have fueled their success.

“We believe the best businesses are built by the people who know their customers and communities best,” said Chad Colony, chief executive officer of TrussPoint. “Our role is not to replace what makes these companies special, but to provide the resources, processes and support that allow them to realize their full potential. ServiceTitan provides a scalable foundation that helps our teams operate more efficiently while creating new opportunities for growth across the organization.”

TrussPoint partners with family-owned businesses to help them scale while preserving the local relationships, expertise and cultures that have made them successful. By providing resources, processes and support, the company enables local teams to continue doing what they do best, while creating new opportunities for employees and leaders across the organization. 

“When we joined TrussPoint, it was important to us that we preserve the culture and reputation we’ve spent decades building,” said Stephen Goulston, founder of Mario's Roofing. “ServiceTitan has become an important part of that foundation, providing greater visibility into our business and helping us streamline operations so we can continue delivering exceptional service to customers.” 

For more information about ServiceTitan, visit https://www.servicetitan.com/roofing. 

About ServiceTitan

ServiceTitan is AI for the trades—a purpose-built agentic operating system designed to automate the workflows that run a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond. The company’s end-to-end solution gives contractors the tools they need to run and grow their business, while providing a stellar customer experience. Learn how ServiceTitan is equipping tradespeople with the AI technology they need to keep the world running at: www.servicetitan.com

About TrussPoint

TrussPoint was created in 2025 as a platform in the residential roofing and exterior services sector. Today, TrussPoint supports a growing portfolio of leading regional brands, including Ridge Top Exteriors, Mario’s Roofing, Eaton Roofing & Exteriors and Runyon & Sons Roofing. TrussPoint is focused on high-growth, retail-centered, vendor-managed repair and maintenance roofing and exterior services companies. For more information, please visit www.TrussPt.com. 

Collaboration supports the Metallica Scholars Initiative and expands awareness of careers in the skilled trades.

ServiceTitan (Nasdaq: TTAN), the software platform that powers the trades, today announced a partnership with All Within My Hands (AWMH), the nonprofit philanthropic organization created by the members and management of Metallica, to support workforce education through the Metallica Scholars Initiative (MSI).

“The skilled trades are essential to our everyday lives, and their future depends on the next generation of talented professionals,” said Vahe Kuzoyan, president and co-founder of ServiceTitan. “By investing in workforce education and creating more pathways into the trades, we can help ensure these careers remain a source of opportunity, innovation and economic mobility for generations to come. We are proud to partner with All Within My Hands and support the Metallica Scholars Initiative’s mission to make that future possible.”

Launched in 2019 in partnership with the American Association of Community Colleges (AACC), the Metallica Scholars Initiative helps students pursuing careers in the skilled trades gain access to education and training opportunities that lead to meaningful careers and family-sustaining wages. Now in its eighth year, the program supports more than 90 schools.

“One of the greatest opportunities we have is to not only help more people discover the meaningful careers available in the skilled trades, but invite others to share in our passion,” said Peter Delgrosso, executive director of All Within My Hands. “We are excited to partner with ServiceTitan and continue building awareness around workforce education and the pathways that lead to long-term success.”

The partnership is part of Power the Nation, ServiceTitan’s initiative dedicated to supporting the people and communities that keep the world running. Together, ServiceTitan and All Within My Hands will work to elevate awareness of workforce education and highlight the rewarding opportunities available across the skilled trades.

For more information about ServiceTitan, visit https://www.servicetitan.com. 

About ServiceTitan

ServiceTitan is AI for the trades—a purpose-built agentic operating system designed to automate the workflows that run a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond. The company’s end-to-end solution gives contractors the tools they need to run and grow their business, while providing a stellar customer experience. Learn how ServiceTitan is equipping tradespeople with the AI technology they need to keep the world running at: www.servicetitan.com

About All Within My Hands

Established in 2017, All Within My Hands (AWMH) is a nonprofit, philanthropic organization conceived by the members and management of Metallica and dedicated to creating sustainable communities by supporting workforce education, the fight against hunger, and other critical local services. Metallica covers all administrative costs, so 100% of donations go directly to the organizations supported by the Foundation. To date, All Within My Hands has provided grants of $19M to career and technical education programs through its Metallica Scholars Initiative, $8.8M to combat food insecurity, and $6.2M to disaster relief and other critical local services worldwide. Visit AllWithinMyHands.org to learn more. 

Early data reveals Max customers are outperforming peers at key stages of the job lifecycle, increasing call booking rates while closing more jobs.

ServiceTitan (Nasdaq: TTAN), the software platform that powers the trades, today released aggregate performance data from Max, ServiceTitan’s flagship package. Max is delivering early measurable results across the job lifecycle by automating and optimizing key stages from lead generation and dispatch, field execution, technician revenue and more.

"Seeing our early Max customers reach new levels of growth is the realization of ServiceTitan's founding vision to transform the lives of hardworking contractors by helping them efficiently grow revenue," said Vahe Kuzoyan, president and co-founder at ServiceTitan. "From day one, we imagined a world where technicians focused on serving customers in the field, owners focused on business outcomes, and ServiceTitan handled all of the operational complexity in between. Max and the Agentic Operating System bring this to life through true end-to-end workflows, where humans and AI agents partner together seamlessly, giving contractors the freedom to scale with efficiency while focusing entirely on their craft."

Max by the numbers

ServiceTitan data shows that businesses on Max are seeing meaningful improvements relative to pre-Max performance baselines leading to faster revenue growth than similar businesses not on Max. Call booking rates are up over 500 basis points versus peers and close rates are up over 1,000 basis points versus peers.

End-to-end automation in practice

Max orchestrates end-to-end automation for trades businesses. What used to require manual coordination can now be managed intelligently by human teams working in tandem with AI agents, positioning every player to focus on what they do best. 

AI agents within Max can detect available capacity and automatically throttle demand generation to fill capacity. Specialized voice agents answer inbound calls and book appointments, while seamlessly escalating to a human call center manager when needed. In the field, technicians focus on the customer by diagnosing problems and providing an exceptional experience, while an AI agent automatically generates customized quotes. By unifying data across ServiceTitan, Max makes every handoff frictionless, resulting in a faster, smarter and more reliable operation all on a single platform. 

Adopting Max

Since launching, Max has seen strong adoption. Locations on Max more than doubled in ServiceTitan’s first fiscal quarter ended April 30, 2026 and ServiceTitan expects to continue growing Max as onboarding capacity increases to meet demand.

For Team Rooter, a residential plumbing company in Sun Valley, California, Max has supported improvements in operational performance. Online booking conversions rose from 61% to 66%, and the company reported its highest-revenue month in nine years in December 2025. Since adopting Max, Team Rooter has also seen a year-over-year revenue increase of 18% and a 39% increase in its average ticket size year-over-year.

Eduard Arakelyan, CEO of Team Rooter, immediately recognized the significance for the industry.

"As soon as I saw a Max demo, I knew this was the future. This is how AI and automation are going to transform our industry," said Eduard Arakelyan, CEO of Team Rooter. "While our techs remain the heart of our field operations, every process leading up to that point is becoming more efficient. It’s getting more efficient by the day and our revenue growth is the proof. We’re all in. For us, it’s Max or nothing. Halfway is just halfway."

Max is currently in limited release, and ServiceTitan customers can apply for early access. For more information, visit: https://www.servicetitan.com/max  

About ServiceTitan

ServiceTitan is AI for the trades — a purpose-built agentic operating system designed to automate the workflows that run a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond. The company’s end-to-end solution gives contractors the tools they need to run and grow their business, while providing a stellar customer experience. Learn how ServiceTitan is equipping tradespeople with the AI technology they need to keep the world running at: www.servicetitan.com

By Jesse Sanchez. 

Examining how data and AI are reshaping how roofing companies scale, integrate and compete. 

As consolidation accelerates across the roofing industry, technology is increasingly defining how companies grow, integrate operations and remain competitive. That shift takes focus in this episode of Roofing Road Trips®, where host Karen Edwards speaks with Vishal Laddha of ServiceTitan about the expanding role of digital infrastructure in an industry undergoing rapid change. 

The conversation reflects a measurable shift in how roofing businesses are evaluated. As private equity firms continue to acquire and combine contractors, the emphasis is moving beyond financial performance toward the systems that support long-term scalability. As Vishal explains, “These firms often want to roll out multiple companies and want to operate them as one seamless business.” Platforms that unify reporting, streamline workflows and centralize customer data are no longer viewed as operational upgrades, but as essential components of a business built for growth. 

That reality becomes more complex as companies attempt to integrate multiple brands into a single operating structure. Centralized systems allow leadership teams to manage finance, sales and customer relationships across regions while maintaining visibility of performance at the local level. Without that level of coordination, expansion can introduce friction, limiting efficiency and slowing decision-making at scale. 

At the same time, many contractors continue to operate within fragmented technology environments. It remains common for companies to rely on separate tools for sales, production and customer management, creating disconnects that affect both communication and performance tracking. Vishal notes, “contractors historically have had to cobble together multiple tools, one for their sales team, one for their production team, one to manage their leads and so forth.” Even when data is available, it is often siloed or underutilized, making it difficult to form a complete and accurate view of the business. 

Artificial intelligence is beginning to shift that dynamic. What once served primarily as automation for routine tasks is evolving into systems capable of generating estimates, identifying sales trends and providing actionable insights that support team development. As these tools become more predictive, they allow contractors to anticipate customer needs, refine internal processes and respond with greater precision. 

Together, these changes point to a broader transformation within the industry. Roofing companies are increasingly operating as data-driven organizations, where connected systems and accessible information shape both daily execution and long-term strategy. Vishal shared, “Roofing companies will really start to operate more like modern, enterprise-grade, data-driven companies.” For contractors navigating consolidation or preparing for it, investing in technology is becoming less about staying current and more about establishing the foundation for sustained growth. 

Listen to the podcast to learn more about how technology, data and AI are shaping the future of roofing consolidation and business growth!