Primary Objective: In broad terms, briefly state the major purpose of primary objective of this position. Provides specification, installation and warranty requirement support to external business partners (roofing contractors, architects, builders, distributors). Works closely with the sales team, contractors, specifiers, and distributors to communicate installation requirements for Daltile Perennial Roofing Products and best practices for steep-slope roofing applications.
Major Function and Scope: Using brief narrative statements, describe each major function of responsibility explaining the scope of the function as appropriate. • Provide installation training to external business partners (contractors, distribution…). • Assist with job starts (travel required (50%). • Maintain and update current installation guidelines. • Liaison with trade and industry organizations (NRCA, AIA, CSI, TRI….) • Assist sales organization and marketing with attendance and support at trade shows and exhibits. • Work with R&D and testing organizations for code and certifications. • Work with internal partners on enhancements of current product offering and development of future products. • Review warranty registrations and submittals. • Prepare technical letters to confirm project compliance or assist customers. • Provide field-related technical assistance to external business partners and internal sales organization. • Provide project research information and inspections to assist with guarantee/warranty claims.