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Field Services Technician

Multiple Posted 1 week, 5 days ago
IKO Industries 302-764-3100    Website

The Field Services Technician role is responsible for acting as a liaison with the contractor community for IKO’s new US commercial roofing division. The role acts as a quality control inspector to assure quality workmanship on IKO warrantied installations. The initial emphasis will be on training, education and certification of IKO contractors/applicators.

Essential Job Functions

  • Liaise with the commercial contracting community and perform quality assurance inspections of ongoing and completed commercial roofing jobs.
  • Prepare and conduct both theory and hands-on commercial product training for existing and potential Registered Contractors.
  • Produce written inspection and quality assurance reports for internal and external customers.
  • Work with contracting community and distribution network on product education and promotion
  • Conduct warranty claims investigations when appropriate
  • Attend and participate in related association events to promote IKO Commercial products.
  • Attend internal meetings, functions and company provided training as required
  • Adhere to Health and Safety policies as well as IKO Vehicle policies
  • Any other responsibilities as assigned

Technical Skills

  • Several years of hands-on experience in commercial roofing including exposure to installation methods for TPO roofing and other related products.
  • Ability to read technical roofing documentation/specifications
  • Is comfortable working with MS Outlook, Word, PowerPoint and other office technology
  • Formal training on roofing installations/quality control with large national roofing company is a plus

Social Process Skills

  • You are comfortable demonstrating and presenting product applications, either hands on or in presentation format
  • You are passionate about quality workmanship while also building lasting customer relationships for the future.
  • Motivated, competitive, passionate and flexible. Can effectively manage multiple tasks while working independently
  • Excellent written and verbal communication skills. You can confidently reach out to and work with contractors presenting the benefits of IKO commercial products.
  • Adaptable to changing priorities and responsibilities with a “get it done” attitude

Physical Demands

  • Must be able to work flexible hours (including nights and weekends) to complete tasks as assigned
  • The person in this position needs to feel extremely comfortable with heights and climbing a ladder
  • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer


  • Must have a valid driver’s license and can travel throughout the designated territory with potentially some overnight stays
  • Frequent travel, site visits, some overnight travel could be required

Required Education/Experience

  • 3-5 years direct hands on experience in commercial roofing business
  • Ideally has experience with quality assurance and roof inspections with roofing contractor
  • Understanding of commercial roofing assemblies and their applications
  • Driver’s License in good standing required.

Direct Reports

Work Authorization
Must be authorized to work in the United States of America

To reply to this listing, contact Karen Genco by clicking "Request More Information" and filling out the form below.

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