We specialize in the home improvement industry. Our call center lead programs have proven to be very successful over the years. Chat Media Solutions can provide custom niche solutions to assist you with all of your call center needs. We want to be an extension of your company, providing rehash, inbound/outbound call center services, appointment confirmation services and other customized programs. With over 25 years of combined experience in lead generation, inbound & outbound call center management, we have call center agents and digital media specialists that can suit all of your needs.
Details about our services
Customer Survey Campaign Our customer survey campaigns are made for prospect qualification. Our team speaks with the customers and asks well-defined questions to ensure good qualification of the leads. We have a team of skilled and experienced lead generation agents who can deliver optimum quality of the leads. After the completion of a survey, there is a quality control for ensuring that all aspects were achieved, with relevant data analyzed.
Inbound/Outbound Lead Campaigns Inbound Call Center campaigns are made to obtain information, report a problem or request for assistance from the customer. Our call center agents are well prepared and trained for taking inbound services, such as customer services and support, taking orders, generating leads, technical support, appointment setting, surveys, marketing research etc. Also, dealing with customer problem escalation is getting resolved in a timely manner by an open approach to the support in the call center, and further passed for resolving if experts help needed.
Customer Service As an integral part of a company’s value proposition, customer service includes activities which are enhancing your customer’s level of satisfaction. Along with help desk service support, customers are getting information and assistance for their inquiries about specific products or services. Our Dedicated Contact Center Specialists will demonstrate expertise and passion in every interaction they have with your customers.